GENERAL TERMS & CONDITIONS:
2. ROOM RATES:
All prices displayed on CCH’s Website at is the average room rate per night, per person, until further or additional specifications are selected. These prices are exclusive of meals or add-ons unless specifically stated otherwise. All room rates are exclusive of service charges at 10% and Good and Services Tax at 6% from the relevant room rates.
2. CHECK-IN/ CHECK-OUT REQUIREMENTS
As a security measure, guests are required to present their booking reference, passport or identification card at the reception counter upon check-in. We reserve the right to refuse any person(s) who are unable to provide the information and/or documents required above.
2.1 CHECK-IN/CHECK-OUT TIMES
The official check-in time is 3.00 pm on the scheduled day of arrival. All rooms booked by credit card/debit card will be secured until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled without any refunds, and CCH shall be entitled to release the booked room(s) for the remaining stay dates to other guests
The official check-out time is 12.00 pm on the scheduled date of departure. Guests who wish to check-out between 2.00pm and 6.00pm, which is after the official check out time of 12.00pm will be subject to an additional charge of 50% of the prevailing room rate of the day, and this is subject to availability of rooms.
Guests who wish to check-out after 6.00pm, which is after the official check out time of 12.00pm will be subject to an additional charge of the full room rate at the prevailing room rate of the day, and is subject to availability.
3. EXTENSION OF STAY
Notwithstanding anything to the contrary, CCH reserves the right, without further notice to you, to charge you an additional one (1) night’s stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room, if you fail to check-out by the official check-out time of 12.00 pm on the scheduled date of departure. CCH shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.
4. RIGHT TO REFUSE ACCOMMODATION
CCH reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons: • the booking has been paid through fraudulent means • the booking has been altered by anyone other than CCH or CCH’s authorised agent or has been tampered with or the Booking Confirmation has been defaced (in which case CCH reserves the right to retain such booking documentation) • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation • as permitted under the provisions of these Terms and
We accept the following methods of payment: credit cards/debit cards: MasterCard, Visa, U-Pay. For advanced/prior bookings, a deposit of RM100.00 shall be charged upon check-in, payable in cash or credit/debit card. All outstanding payments shall be paid in full upon check-out from CCH.
6. CANCELLATION POLICY AND NO SHOWS
If you cancel your booking with CCH within fourteen (14) days prior to your scheduled date of arrival, you will be charged 50% of the room rate of first night’s stay. Notwithstanding the above, if you cancel your booking with CCH within six (6) days prior to your date of arrival, you will be charged the full room rate of your 1st night’s stay.
All notices for cancellations must be received by City Comfort Hotel in writing either via email or fax. DAMAGE You are liable for any and all damage howsoever caused to the allocated room(s) or to CHH’s interior and/or exterior premises or property, caused by you or any persons in your party (whether or not staying at CCH) during your stay.
CCH reserves the right and you hereby authorize CCH to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good any loss, damage, costs or expenses incurred or suffered by CCH as a result of the aforesaid (including but not limited to the requirement to obtain specialist cleaning of the allocated room(s)) or for the replacement of any items that are missing from your allocated room(s) upon your departure. Notwithstanding, CCH further reserves the right to take any legal action against you without prior notice.
The carpark may have limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Cars and their belongings are left at the owner’s or customer’s own risk. We do not accept responsibility for loss or damage incurred.
8. RESTRICTIONS & LAWFUL ACTION
You may not bring the following into CCH: • pets (except for registered guide dogs and with prior written permission from CCH) or livestock • pillows, bed sheets, duvets or other items of bedding • any electrical appliances and/or equipment for heating and/or cooking purposes • strong/ pungent smelling food or fruits such as durian, salted/ preserved fish, etc. • Dangerous and/or illegal items such as weapons, guns, knives, etc. • illegal drugs • any other item that is prohibited by the laws of Malaysia CCH reserves the right to remove and/or confiscate any of the above items found in any hotel room immediately without prior notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Hotel room, premises or property or to any Hotel guests or third party as a result of your failure to comply with this policy.
CCH further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the Hotel room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Hotel room, the Hotel premises, the other Hotel guests, our staff or any other persons or the reputation of CCH, without any compensation and/or any reimbursement to you.
CCH reserves the right to contact the relevant local authorities (ie. police department) and take any other necessary step and/or commence legal proceedings against you without prior notification to you, if any illegal items or items prohibited by the laws of Malaysia are found in any of the Hotel rooms and you shall be liable for all costs, loss, damages, claims and/or expenses incurred by CCH resulting from your actions. Your liability in this regard extends to loss and/or damage caused to the Hotel room, premises or property or to any Hotel guests or third parties.
9. GUEST BEHAVIOUR
You acknowledge and agree that you will not commit or cause to be committed, any wrongful or illegal activities at CCH and you will be fully liable for any and all loss, damage, claims, or expenses incurred by CCH, and shall be fully liable for all losses and damages including for personal injury and death (as far as the law permits) to all CCH’s personnel, employees, staff, agents, other hotel guests or any other persons on CCH’s premises or otherwise that are injured or deceased as a result of your wrongful and/or illegal actions. CCH also reserves the right to commence all legal actions against you for your wrongful or illegal activities.
10. SMOKING POLICY:
CCH is committed to providing a smoke-free environment in non-smoking areas. Smoking is only allowed in specifically allocated Smoking Rooms and is not allowed at the common areas of the Hotel premises including but not limited to the Hotel lobby, Hotel dining area, Hotel reading/business area, Hotel toilets, and non-smoking Hotel rooms.
You acknowledge and agree to smoke responsibly and only at the designated Smoking Rooms and only outside the Hotel premises. You will properly extinguish and dispose of your cigarette, cigarette butts and cigarette ashes properly without causing any damage to any of the Hotel’s premises or Hotel property. You acknowledge and agree that you will be held liable for any losses and/or damage caused to CCH, CCH’s premises, CCH’s property etc. as a result of your failure to follow the Smoking Policy and you acknowledge and agree to allow CCH to deduct the relevant amounts or costs from your credit card/debit card provided to CCH to compensate or make good any loss, damage, costs or expenses incurred or suffered by CCH as a result of your failure to comply with this policy.
11. LIMITATION OF LIABILITY
CCH is responsible for providing the room(s) and other conditions stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control. To the extent permitted by law, CCH does not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).
Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, CCH will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the Website or stay at CCH even if caused or contributed to by CCH’s negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise. To the full extent permitted by law, CCH will also not be liable for any loss or damage caused to any Hotel guests that are caused by any actions, negligence, or omissions by any other hotel guest or third parties as they are beyond CCH’s control.
12. WEBSITE CONTENT
You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. CCH’s Website will not function properly if cookie setting is disabled. COPYRIGHT & TRADE MARKS CCH’s Website including the booking and other applications, text, graphics, logos, artwork, designs, audio and video clips, hotel and destination information and all other content thereon are the property of CCH and/or its content suppliers. You may use CCH’S Website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.
All trademarks, trade names, logos, service marks and all other marks, whether registered or unregistered, on the Hotel’s Website are owned by or licensed to the Hotel by their respective owners and may not be used, reproduced or modified without the prior written approval of the Hotel or its respective owners. DISCLAIMER CCH’s Website, the services provided and all content thereon are supplied “as is” and “as available”. CCH provides no guarantee regarding the Website and content.
You are solely responsible for your use thereof. While we will make every effort to ensure that the information on the CCH’s Website is accurate and published in good faith, without affecting any statutory consumer rights that cannot be lawfully excluded or limited, CCH does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage. CCH will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the Website or the use thereof or any services purchased from the Website, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.
The various linked sites on the Website allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on the Website does not imply endorsement by CCH of such linked sites, or any association with their operations.
These sites are outside the control of CCH. We will not be responsible for the content on the linked sites or your use thereof.
13. GOVERNING LAWS
Your contract with CCH is governed by the laws of Malaysia. CHANGES TO THE THESE TERMS & CONDITIONS CCH reserves the right to cancel, amend or vary the arrangements and content featured on CCH’s Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice.
Please check CCH’s Website regularly for updates to these Terms and Conditions. CONFLICT BETWEEN ENGLISH TEXT AND OTHER LANGUAGE TEXT If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof into any other language, the English text shall prevail.